Regus, BC, Langley - 201st Street

Wei Yuan 7 months ago

[Updates in April 2023] 1. Raised a case the the Help section as suggested in Jan 2023. NO USE AT ALL. Nobody contacted me after 2-month of waiting. 2. Just got contacted by a collection agency, saying that I still own money to Regus. This is so RIDICULOUS. Cherish you life and stay away from Regus!!! [Original review] Very poor experiences. Please be careful when you considering this place. 1. The sales Amy Gagnon was dishonest. I was misled into signing a 3-month agreement, even though I just needed 1-month. So I have to pay 3 months fees at the end. 2. Regus forces me to pay the last bill via wire transfer, even though I already setup auto payment. So I have to visit a local bank branch and pay additional fees. The customer service is horribly rude and unprofessional, who threats me that this case will go to a debt collection company if I do not cooperate. Kind reminder, please stay away from this place as far as possible.

Jason Suttie (The Practical Mortgage Co) 8 years ago

I have been with Regus since 2013 and it has been a great experience. The staff are warm and welcoming to not only me, but all my clients. They truly provide a professional experience. From the refreshment area to full gym this is great value for dollar. That said, what I enjoy the most about Regus Langley is the great group of business people on our floor. I have made some great business contacts as well some great friends.

Blair Holistic Health and Wellness 3 years ago

I have had several issues with Regus’ business practices and most recently with their response to the COVID-19 pandemic. I have been renting with Regus for several years now and while there have been some positives (receptionists are wonderful, building is accessible and clean, printing and postage available) I have had several issues and negative experiences. In addition to charging me double my monthly rent at the beginning of a new lease they took months to return it, were difficult to get a hold of and did not compensate for the additional overages or interest charges that took place due to their oversight. They require you to agree to a new contract lease months before your old one is up and there is little to no flexibility around their leasing agreement. Every year the rates are increased by a significant amount despite the fact that you are a continuing client and someone new coming in would be able to rent it at a much lower rate. Additionally when things began getting worse with COVID and business were beginning to shut down I reached out to them several weeks before the official start of my new lease (although I had signed months before as per their practices) and I was essentially told to bad the lease would begin with no exceptions. I tried several different avenues and sent many different emails to ask if any concessions would be made and when I finally heard back their offer of help was to give me 50% off for two months (one I had already paid in full leaving me only one month’s benefit) but would then have to either a.) extend by three months at the end of the lease (this is to a profit of an additional two months rent for them) or b.) make up that discount over the remaining months (this would be an increase of monthly rent of almost $70 a month for me) If I am struggling to afford it now how will I afford it plus some in just six weeks? Regus does not care about its clients and clearly cares only about money and not about the people and small business’ using its space.