Regus, BRISTOL, Castlemead

Adam Ward 2 months ago

A word of warning to anyone thinking about taking an office space with Regus with IWG / Spaces. When you leave they charge you a 'Restoration fee', my fee was £138. It's not clear what this is for as it's not used towards any restoration, in my case. I left my 1 person office space in great condition other than a 2 very small holes that need filling for picture frame hooks, which would require a small amount of paint to touch up. I was then sent, 3 weeks after leaving, an email to say they are charging me £447 + vat (£537) to carry out the repairs - this breakdown included a £91 fee to pay for the labourers travel fees, an hourly labour cost of £114 p/h and paint for touch up costing £128 . They are clearly overcharging for this and it needs highlighting. I questioned the fees and after they provided the requested breakdown they didn't respond. The next day they charged my debit card £537. In total they have charged me £675 to exit & restore the office. I never usually take the time to complain or leave reviews but in this case I felt I needed to warn others against Regus. They seem to find away to ensure you're heavily charged on departure regardless.