Regus, CA, Diamond Bar - Gateway Center

Jay D 4 years ago

A lot of these reviews on google are clearly fake reviews, possibly friends and family. Honestly just look at demographics of the DB location and compare to the reviews. Yelp has a better assessment about this place. The owners need to do something about the 2 rude front desk girls. They are always on their phones and on social media and shopping sites. Horrible customer service, attitude, and tone of voice. When the Girls from other sites come in to cover lunch they treat everyone much better! Please swap out these 2 girls with the ones from other sites or just get rid of them, they do not have the personality and attitude for customer service. Bad for business.

1st Stryke Pest and Termite Solution 4 years ago

I started a location with Regus in Torrance and it went flawlessly and thought wow....this is easy. So we opened another location in Diamond bar and it has been a nightmare from the start. First off you can call and set up a new account with someone but they will not cancel the contract over the phone, you must put a request on line. I noticed immediately I received all sorts of charges being invoiced and called my contact and asked him what was going on. He said he couldn't help and I would have to call the help desk....so much for a buisness relationship. I called the help desk and they couldn't find my information even thou I had an account for over a year with them.i called back Richard our saleman and he then directed me to the service center person and I spoke to a lady there that noticed errors and I received a 195.00 credit and asked me to update my profile with a credit card which Richard was supposed to do for us. So I set up automatic payment and thought we where good. Then we start getting harrassing calls from Tania at the collections department about money owed even though we had a credit in our account. We tried explaining to her to look into the account for the credit. She stated I would have to go to the help desk to get the credit. Tania wouldn't help with the credit but kept asking for the money even thou we had a credit card on file and a credit for 195 in our account. How stupid can we get. I called Maria from the help desk and angry at this point she tells us she sees the problem and she will get a supervisor to help her and call us back. No call ever came from Maria, but Tania called us asking for the money again, even thou we have a credit of 195 and a credit card on file. We have decided to cancel all contracts with Regus. One last ditch effort I call our diamond bar location and no one could be reached as they where out of the office and a lady from the West Covina (same company Regus) couldn't help us or get someone to call back. I asked for her last name she wouldn't give it. I asked for an initial she wouldn't give it. I asked for an employee identiting number she didn't have one. We spent about two thousand dollars setting up on advertising with the new address and within 4 months from start to now I spoke to 8 different people from different departments. I asked for supervisors to assist and only entry level people would tell me they are not available. They over charged me several times twice for the set up and late fees endlessly and I made ever bit of effort to get this fixed. There organization is mixed and has no flow chart when then are not right. It's clear they set it up this way because its a way they make money...kind of like sharks feeding on bad credit. I've decided to end my business with them and file a small claims suit to recoupe money lost. Be aware of this company. Jason 1st Stryke Pest Control

Kelly Boyle 3 years ago

Great place to take care of business and feel secure about your choices. So many extra features that I didn't have time to hear them all. Being a member does give you access to over 3400 office spaces. That's a lot. They will take and hold my mail or forward it to where I am.