Edit: on top of everything, after I posted this review they tracked down my account with them, and opened a query with their helpdesk on my behalf. I was contacted by customer service agents referencing this review, even though I've covered all the points (and more) in my response to the survey they sent me, but I guess they don't pay attention to that because it's not public. They had an agent email me, then another agent call me, twice, even after I expressed that I don't feel like I should need to spend any more time detailing to them what they should do to fix their service since my comments are clear and factual. If they think I'm going to change my rating based on some excuses and empty promises, or they're going to hound me until I do, they have another think coming.
OG REVIEW 18 May 2023:
I've had major issues with their billing and payment system, which I won't get into here, but suffice to say I don't recommend at all signing up with this co-working space. Even besides the payment issues, the facility itself is terrible:
1. The restrooms smell disgusting, and do not appear to be cleaned regularly. There's a sign asking customers to clean up after themselves, which, you know, I'm all for self-reliance, but then what are we paying $70 a month for?
2. The business lounge is very small, only offer one type of workspace, and it's in the kitchen. My colleague and I wanted to sit together to work, but the cubicle configuration makes that impossible. The location in the kitchen makes it noisy and disruptive.
3. Two staff members were using cubicles in the business lounge. It's 4 cubicles total, so half the lounge was taken up by their own staff members. Let's be clear that I don't blame them; it's Regus who should have dedicated workspaces for them, instead of taking away the customers' spaces. I couldn't even sit in a cubicle on the quieter side of the kitchen (away from the coffee machine), as it was busy.
4. Instead of investing in a proper cleaning service, they just go around spraying room freshener. Disgusting, unhygienic, and very painful for anyone who's sensitive to chemical smells, not to mention those who have allergies.
5. There's no bike parking at the building. Why even open in Maadi if you're that unfriendly to cyclists?
6. You're allowed one "free" drink a day (remember, we're paying a significant monthly fee to sit in a tiny pod). This is incredibly stingy honestly. And of course the prices for additional drinks are extortionate. Also, all the posted prices in the kitchen are in USD. I guess they feel like $1 looks better than 32 EGP?
Overall, very disappointing and a waste of money. My colleague uses their facilities in London, which was the reason we signed up with the Cairo service as well; she was very disappointed to find it wasn't anything close to what she's come to expect.
Btw, if you look through the reviews, you'll find there are 5-star reviews talking about supermarket buying strategies, so clearly they're having people post bogus reviews just to boost their rating on Maps.
Gönül Doğan ABDELSAMIE
5.0
It's so modern and fresh place ! You would enjoy your time&study , as Regus chooses the best view for their offices.
Yet the only problem is about parking, you can find places to park nearby, but not in front of it, specially in weekends.
You also have a shared area to have cup of coffee&tea/drinks and snacks. Well done Regus ! :)
Marwan Soliman
5.0
Five decisions by supermarket operators have important dietary implications: the location of their outlets; the foods they sell; the prices they charge; the promotional strategies they use; and the nutrition‐related activities they implement. These decisions influence food accessibility, availability, prices and desirability, which in turn influence the decisions consumers make about food. Based on a comprehensive literature review, this article finds that the dietary implications are both positive – supermarkets can make a more diverse diet available and accessible to more people – and negative – supermarkets can reduce the ability of marginalised populations to purchase a high‐quality diet, and encourage the consumption of energy‐dense, nutrient‐poor highly‐processed foods. Overall, the most universally applicable dietary implication is that supermarkets encourage consumers to eat more, whatever the food.
Arsanios Mickael
2.0
Air quality is Garbage, but nicely cleaned, bathrooms are very clean, there is a playlist in the background that can give you psychosis if you stay longer than 2 hours. oh and internet is slow use your package instead
Omar Ehab
3.0
Lounge is too small. Abanoub, the receptionist, doesn't know the rules. Wifi is good, at least better than Nile City's
