As an African, I could barely eat any of their meals during my stay. A little effort to give some intercontinental dishes would have helped instead of sticking to English meals only. Overall, service was great. Rooms are excellent.
Heidi Wainwright
2 out of 5
The hotel looks and sounds very grand. To brighten a trip to the area for a funeral i booked me and dad in.
Staff are fantastic but they are working with terrible facilities. NONE of the automatic doors work, the hotel is not accessible as advertised and the rooms were dated and basic.
4star rates but no water, no fridge, broken blind, awful smell from the toilet when flushed and very very lumpy basic beds. In the dining room three chairs have really damaged seats, we ended up moving as it was so uncomfy, the breakfast was nice but basic, everything is on the buffet, def not 4star.
lovely to look at frim the front and back but we won't be back.
i really can't compliment the staff enough though especially when working with the standards given.
Max Campos
3 out of 5
I just want to review my dinner experience. We are members, didn't use the hotel.
We went on a Sunday night was very quiet.
Somehow the atmosphere was not right
The service was slow and indifferent, they didn't really care much or acknowledge
My small plate starter was very good, belly pork
However the mains a big disappointment
The burger did not taste of anything and the mash and sausages well just another dish
Is not a cheap place, you would think they could do better
A A
4 out of 5
Great would have scored higher but the radiator was switched off in my room so I was cold. Towel radiator was switched off it bathroom so it was freezing. Otherwise it was ok. There was however an ominous brown or red dot on the toilet seat when I arrived. The bar is nice comfy chairs. Nice reception. Good facilities and parking. Lovely Christmas decor.
Marcin Malecki
4 out of 5
Stayed 2 nights at the resort. The place has got loads of character, but there are issues with an old building - squeaky floors and really heavy doors.
The room we had was Deluxe Queen Room, but frankly, I would expect something better for nearly £300/night on weekdays.
The grounds are vast, and the river at the back of the hotel is definitely a bonus.
The added benefit of the gym, saunas, and swimming pool is great, and as they are accessible to club members as well as to hotel residentss.
The room itself had a recently renovated bathroom, and the decor was OK. One of the reading lights by the bed didn't work. The cleanliness of the bathroom towel radiator and behind the main entry doors has let it down. Additionally the the bath screen had a gap between it and the bathtub, allowing water to freely run on the floor even when being extra cautious.
Breakfast was good in both selection and quality of food, so we both enjoyed it.
Overall, it was a good stay, but I'm not sure if I could call it value for money...