Regus, Courtyard by Marriot

eddie chan 3 weeks ago

It’s like a grey sentinel in the harsh desolate landscape. It’s still quite far from the nearest town of Keflavik and a 45-minute bus ride to Reykjavik. Most people who stay here are probably taking advantage of its proximity to the airport. Couldn’t say this is cozy but more like an oasis. We arrived on a very early rainy morning but they were very kind to let us check in nonetheless. As Marriott Bonvoy Platinum Elite members we were given complimentary breakfast. There was no room upgrade as all their rooms were of the same standard size. Given its newness, everything felt clean fresh and inviting in a spartan Nordic way. Bed linens were super comfortable. Bathroom was spacious and functional. Not much of any views. The highlight probably was the generous breakfast offerings - very healthy robust hearty options to bolster oneself against the harsh climate and environment.

Tonia Eidson in the last week

This place is filled with incompetent employees who don’t read notes placed on accounts by their coworkers. I reserved one night with full points redemption and a second night with points and cash. Upon arriving home I realized I was charged for the room in full. While at the hotel the staff checked us out of our room and an employee then checked us back in? Instead of placing us in another exact room. I would assume this is where the problem began. I should have just checked out and changed rooms. Or stayed a 4th night at Hilton as I’m a Diamond member and still had points for free nights there and receive free upgrades to the executive floor. I confirmed twice at check in that one night was booked with points at no cost and one night with points and cash. I was told twice that was correct. But don’t worry, they closed out the bill so that means I am incorrect. Will not be staying here when we return.

Robert Mayer in the last week

This hotel is mediocre at best. Here are the details on the 3 main elements of my review: A. Service would be 1* at best due to horrible front desk experience despite being Platinum Elite, but I added 1* for pleasant breakfast attendant service. First, they asked for my credit card at check-in, which is normal for incidentals, but proceeded to charge my 5-night stay at that time. This was not a prepaid rate, and I actually had the right to check out any time with 1-day notice, so that was inappropriate. Second, at check-in, I asked if we could have 2 bottled water in our room. They said the tap water is great, but we could have 2 bottles later if not satisfied. Tap water really is great, but on the second day , we asked for bottles for the car ride. The same lady told us they are not complimentary even for Platinum but are available to purchase. Not what I expected, but respectable. Well, a second front desk employee decided to cut into the conversation while sitting 10 feet away. She was the only employee without a name badge but at my request, she told me her name is Zuzana Pavlikova. Without saying hello, she started talking down to me how "in Iceland we use tap water." When I told her we will have a long car ride and there is no tap in the car, she replied that we can stop at a gas station, buy a chocolate and ask to refill our bottle. What bottle?! I just told her we needed a bottle, we didn't have one to refill. Zuzana's lack of manners, condescending tone, and completely illogical "solution" are unacceptable for a Marriott front desk employee! B. Location would be 1* as it is not walkable to anything, it's a 45-minute drive from Reykjavik, and you have to head that way for any tourist destination. I give 2nd star for proximity to airport. C. Rooms would be 1* due to horrible bathroom design and TV not working for a lot of channels (virtually zero American channels work). The bath glass design is terrible, with huge light glaring in your face (see pic taken at night when one guest had to use the bathroom). The shower enclosure is inexplicably small, so water pools outside. I added 1* for room cleanliness.