Spaces, GENEVA, Quai de l'Ile

Amandine Poncin a year ago

Beware of their automated billing system, which will charge you for services and deposits that you don't necessarily owe. The coworking spaces are very nice and there is a good atmosphere, but the management is really terrible. You are automatically billed for additional services you never contracted, randomly told to provide additional deposits that were never considered by the contract, and automatically threatened with legal debt collectors while you actually paid in advance. When these errors were signalled to the management they just doubled down on unreasonable requests and send an email declaring that my access to their services was suspended even though I had already paid for them... Then when asked for reimbursement 3 weeks later they said that the services were not suspended, after all, even though the suspension email had been transferred to them and they had failed to correct it. Also, that's unrelated to the issues described above but I had second thoughts a couple of days and asked to change the contract, to avoid the 6 months subscription, for which I had a right to revocation within 14 days of the contract signature under the Swiss law. That was refused, but I didn't make any fuss and paid for my bills and deposits as per the contract. But that's another example of how they just disregard the law, their own contract and their own rules to justify bills that you don't owe. If you ask the staff about any issue related to billing, they generally say that they don't know about it, or aren't able to do anything about it. Avoid signing any contract with this organization.