Hilton Brighton Metropole

JSG HV 5 months ago

In its current state, this is not worth the money. We were given an upgrade to a big room, but still in the old wing, so this was a very dated room. The windows with frosted glass, so you could not look at the ugly piping on the backside of the building. Some guest had peeled back the film and tore it, so that was just ugly. The room was spacious, but the carpet, wardrobe doors scratched and stained, run down. Sofa had huge bleach stain. Big hole in the ceiling. The hallways were straight out of the Shining and you were waiting for the twins to appear any second. Dark doors, scratched, discoloured gave 1940s prison rather than Great Gatsby. Dirty, run down carpets lining the hallways, the door frames dented, varnish come off from countless suitcases slamming into it. The walls dirty and full of scratches and stains. This screamed halfway house. We were honestly shocked and felt somewhat unsafe. The ac didn't work, so we were moved to the newly renovated part. Reception staff is just tired and unfriendly - I can imagine they deal with a lot of complaints. The updated rooms are nice (to be fair, it looks like a Motel One room and not more), but the mirror in the bathroom was already busted because the faucet was build so close to it, if you open it all the way, it cracks the mirror. Although updated, the bathroom is still the old one, just with a new sink (bathtub shower). No fridge in the double sea view room either. AC is the same old one as in the old rooms of horror and barely does anything. We ended up getting an additional fan. Breakfast is Hilton standard and we love that. Highlight was the little pancake machine that spits out perfect little pancakes. Breakfast staff also very friendly.