Andrew Lee a month ago

I liked the hotel. Staff were friendly and helpful, gave us a few more water bottles. Room was good too. Paid a small amount extra for the suite, was worth it as had kids. They gave us an extra duvet which is great when trying to put two children in one bed. Breakfast was decent too. The hotel having umbrellas to borrow was really helpful too as weather was terrible. Good selection and a few made to order items (waffles, pancakes and eggs). Only negative side I'd add is that there's a lot of steps in hotel and no place to drop off outside hotel. So not great if you need an accessible hotel or have lots of bags.

Taha Dharsi a month ago

Convenient location for the West End and the Underground and bus services. DO NOT ACCEPT ROOM 329... it is substandard. Not the level expected of a Hilton Room. It was spacious. But power sockets not working; cracked door; cracked shower; view of other flats!. The concierge staff was good and helpful . The breakfast bar was good and value for money. The hotel manager was nowhere to be seen. No details of room service! or Bible for that matter. We had to ask for gowns and teas. Three times before provision of basics. As we were staying the night and did not want to waste time we checked in and went out. Check out was rapid and efficient.

Chad Gibbons 6 months ago

This isn’t a very positive review, but I will start out with the entire hotel’s staff was super professional, nice, and extremely helpful during my stay. My overall recommendation is to avoid this hotel until they are done with maintenance and repairs. It needs it desperately and while they are working on it you also have to deal with workers during the day on your floor. They managed this OK but not perfect. My room didn’t have working A/C and despite several attempts at getting it fixed there was no resolution. It took until day 5 of my trip before they were able to move me to a room with a working one. It is July, and a top-floor room is pretty stuffy even in London. The breakfast is typical British fare but isn’t up to the standards I remember for Hiltons a I’ve stayed at before. Many things were missing (spreads for bread, porridge) and frequently I’d arrive with no clean tables. The gym was adequate but light on equipment. You’ve got a treadmill and bicycle, some dumbbells, and a single cable machine. Location is great if you need to be in that part of town. Tubes and trains super close. Neighborhood decently quiet.