Rohan GJoshi a month ago

Location is excellent, bang opposite to the Paddington Tube station. Housekeeping Service is good however need improvement in teens of consistency. Felt the staff during breakfast was a bit rude since the took my room number to charge for breakfast without confirming there was breakfast available since I was a bit late. I ended up having just bread butter with a coffee which is absolutely not with the amount paid towards breakfast.

R Saunders 2 months ago

The reception offered to upgrade us for an extra 120 pounds for 2 nights. He said free breakfasts and lounge access he says open from 6 pm to 8pm. When I was checking out, I got charged for almost 100 pounds for 2 breakfasts. I questioned this to be told, that because we had breakfasts at the restaurants. Turned out the breakfast was in the lounge, not in the restaurant ( we were not informed , as in other hotels and resorts I stayed, breakfasts are served in the restaurant in the morning). There is lack of communication. Very misleading indeed. The receptionist did not point that out to us ,where the breakfast will be. I was really disappointed. The fridge in the room was not even working, and the toiletries were so tiny and limited like 10 ml for a bottle of hand wash. I feel like this hotel is just interested to get your money. For the price it is not worth coming here. I don't recommend this hotel. You can get a better deal somewhere with same price. Very disappointed.

Adam Lantner 3 months ago

The hotel is a bit tired and would deserve thorough refab. However friendly and professional staff makes whatever is possible to meet customer expectations and improve overall stay experience. Initially my review was rather negative but attention and customer focus of the hotel staff and management rescued reputation of the Hilton brand I have been loyal for years… On positive note, rooms have high ceilings and the location it truly awesome. People and attitude = 5 stars 🤗 Facilities and decoration = 2 stars 🫣