Traveller 1980 3 months ago

Hotel is in a great location for the arena and stadium. Rooms were clean, there is a fridge which you can’t use as it’s full of mini bar items. Toilet paper is the stuff you used to get in school that is like tissue paper. No hooks to hang towels in the bathroom. There is no staircase for guests to use, and the emergency exit is poorly signposted on certain floors. I’ve never been in a hotel where you can’t use the stairs if you don’t want to use the lift. Some people have phobias of lifts, what do those people do if they aren’t on the ground floor? Poorly designed hotel. There was quite a queue to check in and some of the staff weren’t overly helpful. I probably wouldn’t stay here again, even for the arena. There are much nicer hotels for the same price as you pay here.

Eric Reacts 2 months ago

I just finished my stay, and this was a beautiful hotel. The front staff were nice and very accommodating. Executive lounge is really nice, and they really went out their way to provide a great experience for their diamond members. The shower kept changing temperature, but maybe that’s because I did not have the music because I am from America. But other than that very lovely stay

Liloony 2 months ago

Lovely hotel. Only issue is when you go to the bar and buy a drink you are issued a service charge. One glass of rose wine 250ml was £18. Double gin & mixer just short of £15 & a service charge of £3.84. I could understand the service charge if we had been seated and received table service