Nice room, with 2 double beds. There was a draft coming through the windows beading though so we requested extra quilts. Reception were happy to leave them in our room, but we had to put the duvet covers on ourselves. Not a massive deal, but considering the draft was coming through a shut window I did think that was poor customer care. Everything else was fine, the receptionists were very pleasant. Breakfast was lovely too. All in all it was a pleasant stay.
Stayed here overnight with my wife and 2 children after visiting the National Space Centre. Check in was easy and the chocolate bars for my children were a nice touch. All staff were welcoming and friendly. The family room was clean and spacious. We had an evening meal in the restaurant and breakfast the next morning, both were very enjoyable. My son has food allergies and the care given to prepare his food was very reassuring. Will definitely recommend this hotel.
Absolutely the best hotel stay that I've had in a long time.
Room was spacious, comfortable and very clean, extremely comfy bed.
Food was amazing, and the care taken with allergies was incredibly reassuring.
All of the staff were friendly and helpful.
Be cautious of what you get. Booked a "Super king" room and got a standard double bed. Didn't notice at check in as rushed out and hit hay at 1am when got back. Room 301. Breakfast nice and varied, and great service and care given there. There might be nicer rooms here as per photos but you might get a dud if you care about that. I spoke with the hotel manager who called personally to discuss the issue, that level of service is rare these days so very appreciated
This hotel was a real disappointment. We cut our 3 nights to 2 as the beds were awful and there was a lot of traffic noise despite us being situated on the 8th floor; difficult to have a good nights sleep. The parking is a absolute rip off for £17.95 per night and they no longer offer multiple exits like advertised so expect to pay extra during the day. The staff didn’t even notice that we cut our stay short which goes to show they don’t value guests. The bathroom did not have fans for ventilation. I would not stay in this hotel again.
