Book HQ, VA, Richmond - Boulders Business Park at 7400 Beaufont Springs Drive, Suite 300, Richmond, Virginia, United States of America today!

HQ, VA, Richmond - Boulders Business Park

7400 Beaufont Springs Drive, Suite 300, Richmond, Virginia, United States of America

7400 Beaufont Springs Drive, Suite 300, Richmond, Virginia, United States of America, Richmond (US), Virginia, 23225

3.2 out of 5

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Lonnie Smith a month ago

1 out of 5

10/7/23 (Update): My retainer was deposited into my account on 10/6/23. Thank you for resolving this matter!!! I requested my retainer on 7/31/23 and according their policy I should receive my retainer in 30 days. Guess what? No retainer and it's going on 60 days. Other then communication with the site office managers, all communication has been via email and the help desk keeps telling me the same thing. On Sept 15th I was told it would be deposited into my checking account within 5-7 business days and that time has passed and nothing. I keep putting in request via the help desk and I speak with the community managers and still nothing. I have asked for a phone call but you guessed it, nothing. I rented from Regus for 3 years and never missed a rent payment and still I can't get my retainer. This is unprofessional and frustrating but obviously they don't care. The community site managers have been helpful but it's obvious there's only so much they can do. Just give me my money please!!!

Brianne Fisher 7 months ago

1 out of 5

The location itself is fine and in-office staff have been helpful. However, the parent company (Regus/HQ) is terrible. Twice, at two different office locations (Truist Place and The Boulders), I had several co-working desk reservations cancelled because they allowed another client to "permanently reserve" the desks. They will not offer refunds or allow you to terminate your membership agreement early. Instead they will keep billing you for the period of your agreement and tell you to find a desk somewhere else, even if there are no locations convenient to you. Edit to add: The saga continues. I had already called and put in a request online for assistance (which is the only option and makes working out issues extremely difficult), and the person wrote back that they would not refund my account: "Please understand that we have to know your plans in advance, as we base our business on signed commitments from our customers." Clearly this company does not understand "commitments" and does not care that I DID let them know my "plans in advance" when I made the co-working desk bookings, which they then cancelled.