Regus, LONDON, Hanover Square - No 17

Anon Ymous 2 months ago

BE WARNED! Our company had the great misfortune of working from Regus 17 Hanover, I joined the team after they had been settled to the office for a bit, to me it was apparent that the team their are about making money rather than customer service, although some of the team are lovely! The Community Manager needs to get more training on time keeping, conflict and customer service he doesn't react well if you challenge him. He laughed in the face of directors when they complained about the AC in the office being broken for months this summer, then basically saying take this up with my senior manager, the windows were also locked the toilets were constantly leaking or out of service or disgusting, the kitchens are not tended and dirty they often not cleaned before lunch, hot water boiler is hardly cleaned #Legionella, trash overflowing in the kitchens/ corridors. When you complain regularly you are treated like your the problem. The team will be friendly if you are not a problem, if you are a problem they try to reverse the situation and make out that you are not professional because you are asking simple questions but they get defensive or give vague answers. When you leave make sure you hand all cards back even the ones you have lost and already paid for otherwise they will charge £30+VAT per card, wipe the walls down of marks or they will charge redecoration, don't clean or move furniture as this is included in their restoration fees that you are tied in to as this is part of their agreement. All in all they are out to make ££ off you but not to deliver any kind of customer service in return for this or compensate for problems. They may offer cheaper price for the offices, but you are better going to a provider that will be transparent and honest and communicate with customers.