Regus, MA, Boston - 101 Arch Street

FC Gallo 3 years ago

This is one of those big corporations with horrible customer service. Due to COVID, I rented a dedicated desk in the co-working area. If someone came to work inside the co-working area I was to move to a private office. That was the only reason I took the deal. Then someone else moved inside the co-working space permanently, and the assistant was very reluctant to let me use the private office, which was by all accounts a glorified closet. It was a dinky little space with no windows, which I didn't care for. Then the assistant started adding more rules. I had to return to the co-working space as soon as it was emptied. The problem was that they don't clean the space after people leave. It's not safe during this pandemic to be with strangers indoors. That, plus I had to interrupt my work, move my monitors, cables, etc. back to the space immediately, as if I was being punished. I left at the end of August, and REGUS does not want to refund me the month of September (they charge you two weeks before the month begins precisely for this reason). They are also charging me clean up fees and coffee fees even though I haven't been in the office the entire month. I tried customer service, but it doesn't matter how many times you explain the issue, they keep reciting the agreement back at me. I live with a person who is immunocompromised and I cannot afford any health risks, but they don't care. They prefer to act like soulless things who refuse to act kindly and humanely. DON'T GO TO REGUS! THEY ARE THIEVES.

Stephanie Fletcher 7 years ago

This is a great co-working space! Centrally located and accessible. I like that you have the choice between hourly, daily or membership offers so I only pay when I need it!

Yanlecc Rivera (Yanthewolf) 7 years ago

Visited the location to see the meeting room and I was incredibly impressed with the staff, location and the space! I can't wait to book the boardroom as I know my clients will love it! Greatly recommended!