Spaces, MANCHESTER, Spaces, Peter House

Social Nucleus in the last week

Stay well clear. Lies, scams and bad practice. We first got in touch with Spaces to view an office space for November only. We made it extremely clear on multiple occasions that we only required an office for November. The sales team at Spaces made it abundantly clear that companies use Spaces for this reason all the time. “We always have companies that use our space for a single month”. We then received 2-3 calls per day, 2-3 emails per day and random calls booked into our calendar from their sales team in regard to taking the space for around 4 weeks. Constant communication. Multiple times being assured that we can take a ‘flexible space’. We finally decided to take the space on the 25th October. After a final call with their sales team who assured us that we can take the office for November only for a sum of £3,250 + VAT for a 9 person office. Once the agreement was signed we then conveniently heard nothing from Spaces or any of their team until we had been chasing them for 12 days straight. No email. No invoices. No calls. Nothing. We were supposed to move in on the 6th November. Still no communication and the salesperson who hounded us for weeks conveniently had covid. We then finally managed to speak with one of their team after calling them daily on the 9th November. The team members had no idea who we were. After some digging she managed to find our agreement and set us up on their portal. And mentioned that we needed to pay £12,000 in invoices before we could move in… “We agreed £3250+ VAT. This must be some kind of mistake?” “Nope. You have to pay for November & December with this office. You needed to give notice before November in order to not pay for December”. “So, we needed to give notice in October before our lease started, before our move in date, before anyone from the space contacted us? Without anyone to give notice to? Even though this office is a one month agreement?” “Yes. So, you need to pay today or you can’t move in”. We have now dealt with multiple people at Spaces, Peter Street. I can honestly say this is the worst experience weve had across any business, not just office space. The head of sales has admitted that they should have informed us regarding the details around this deal and shouldn't have led us to believe or misheld information. However, there is nothing they can do and we need to pay in full. We had to chase the head of sales daily for 10 days to get any kind of response. He was due to call us back everyday, x3 times a day until we got his direct number. He has been absolutely no help. Admits their wrong doing but says there's nothing we can do about it now. Only concerned about sales numbers. We’ve now had to seek legal advice and will miss out on an office space for our peak period of the year. This company has awful business practices, terrible (if any) customer service and has a huge onus on the sales process but nothing to back it up with service delivery.. The best customer service until they have you where they want you. Avoid at all costs. There are plenty of other options in Manchester. Make sure you avoid all Spaces/Regus centers. There is a reason they have multiple brand names…