Regus, MI, Dearborn - Dearborn

Manny Matharoo 2 weeks ago

Not impressed. I was at the Ren Center Detroit location for 2 days, and learnt the facility does not have Secure WIFI after using phone hotspot. I filled out cancellation of services and I have been billed for 3 months. Regus online tool does not let you erase your Credit card info from their portal. Going month to month, Regus till bill you for 2 months automatically regardless. They have an excellent way to put you on a wild goose chase if you are looking for help on any follow up with cancellation. Do NOT recommend to anyone! Choose Bamboo, WeWork or some other facility. Office manager posted to my review and advised they will take care of things, a ticket got created and NOTHING HAPPENED!!

Tom Moreland 10 months ago

HORRIBLE COMPANY, DO NOT RENT FROM THEM! There will be many hidden fees and charges and they will takes months to get your retainer back to you, all the while still charging your card! Last mysterious all of sudden charge was $550 charged to my card for Office Restoration Fee. We rented a small little office for 2 months, didn't hang anything on the walls or hurt the carpet and everything was left in working order but they charged me a restoration fee. Not only that they still have my $1500 retainer. They also "accidentally" charge me for January rent though we moved out in December. I have many other complaints from the move-in and during our time there.

stephanie lakey 11 months ago

When I first filled out my application in April 2022 for a Virtual address, I filled out the application Regus provided to fill out before you come in. The application didn't say anything about a two year contract! but after you give them your application they take it upon themselves to sign you up for a two year contract that they don't discuss when applying, and then they force you to pay them for the obligation that they assigned you to. I've been sending emails and talking to customer service about this obligation. I asked customer service to send me a copy of my agreement, but they've been sending me everything except the paper with my actual "signature" on it agreeing to a two year contract, which has me believing that my signature has been forged because I only filled out the application. I will be reaching out to the CEO, Mark Dixon, the better business bureau, and I'm going to look into starting a class action lawsuit based on all of their bad customer reviews concerning their unethical practices on the same contract issues. I've also included the application that I was given by Regus, and it doesn't say anything about a two year agreement. Date of experience: December 10, 2022 P.s. Regus management, I know you are going to respond saying sorry for this and that, blah blah blah, but I've already been receiving the blah blah blah in emails, with no results! so save it.