Regus, MI, Troy - Troy Liberty Center

Bobby Chumbler 6 months ago

If I could leave zero stars I would! Very bad service and sketchy business practices. I leased an office here and it was a TERRIBLE experience from the start. I was assessed a late fee before I even stepped foot into my office the first day, no one set expectations on how/when to make the first payment after I put down my deposit. The Regus online portal is awful and that is where you set up your payment method for the billing. Numerous times the Regus online portal had glitches/errors, I set up my Auto-Pay with my preferred payment info in their portal and then I was starting to see these late fees on my Regus login. They wont admit fault about their system having errors, I bank with Chase and have numerous other providers for my business, and I have autopay set up with all of them and I have never had billing issues with any of them, just Regus. When I expressed this issue to the Regus team the response every time was " It must be your bank, follow up with them". I went back into my online Regus account to find that the payment method wasn't saved anymore after I set up my auto-pay from the start. I even tried to manually pay for the rent some months and would get errors on their website.... This is just the beginning...... On my lease agreement ( which they have a copy loaded into my online login) had no terms and conditions, it was completely blank. At the end of the lease they charged me a "Restoration fee" of $450 which was not on my agreement, apparently they charge everyone that fee at the end of the lease regardless if you damage or not to the office. They claim its for repainting the office and restoring it, but when I moved into my office the first day, the office was not freshly painted and I was told that the painters would be out sometime soon, and they never came!! So they charged me for a Restoration fee that wasn't on my agreement, and they never actually restored my office for me from when the previous tenant was there. Sketchy business practices, and I am currently battling with them to refund the restoration fee. DONT LEASE AN OFFICE WITH THEM! GO ELSEWHERE SAVE YOURSELF THE HEADACHE!