Millennium & Copthorne Hotels at Chelsea Football Club

Nadine M 3 months ago

A/C broke down during my first day and was not fixed (although they sent someone to fix). They did not offer me another room claiming they were fully booked. Instead, I was offered a fan (which was OK since I was there during a time where weather was pleasant). Rooms need to be taken care of. A bit old and needs to be cleaned better. The bathrooms, too, should be cleaned better. I received stained towels. I’ve stayed in other better 4-star hotels. Not sure I’d return. Such a shame, though, as the location is great (close to a subway station and near Kings Road).

Donnie a month ago

Nice hotel, outside there’s 24/7 security because of the stadium. Rooms are quite big but i got two single beds instead of a big one like requested. There’s no fridge, which is weird for a 4 star hotel, you find them in 3 stars hotels. No electric sockets around the beds, air conditioner didn’t work and rooms were very cold.

Richard Goffin 5 months ago

We specifically picked this hotel because it is supposed to have air-conditioned rooms. We thought that would justify the fairly high price. The room we were initially given had AC that was not working. They gave us a different room that had functional AC — but it stopped working after 4 days. We reported that it was broken at about 9:00 in the morning after a hot, sleepless night, but it still was not fixed when we returned to the room at 10:00 at night. After reporting the non-functioning AC a second time (at 10:30pm), they gave us a fan. Needless to say, we are not impressed with this hotel. If, like us, you are picking this place because of the air conditioning, you may be very disappointed. I will update this review if they are able to finally fix the AC.