Regus, NC, Charlotte - Toringdon

Daphney Vick a year ago

Don't trust them to answer your company's phones. They spent months not answering our calls and/or appropriately forwarding the messages to our voicemail. This was only discovered because I was adding an additional staff person to whom they were supposed to forward calls specifically for her. Instead, they began forwarding all calls to her. Long story short, found out that prior to that they never answered a single one of our calls. This had been going on for months. When I inquired as to why, the manager, Miranda, gave me a bunch of non-sense including that it's not her fault. She was adamant that those calls were answered but has no idea as to where they have been sent over the past 5 months. I requested a copy of the voicemails they claim to have forwarded me via email, but have yet to receive a single one. The ineptitude and dishonesty led me to find another vendor to answer my phone line, but Miranda continues to obfuscate and denies my request for a reduction in the monthly rate (even though I am now paying them and another vendor for the same service. Bottom line: They are the absolute worst. Bewared.

Chris A. Matthews (BHIC, LLC) 4 years ago

Regus deserves a "NO STAR RATING" I have attempted to be patient with Regus but I have lost all confidence in them and can’t wait for the day my contract ends. They consistently over charge for amenities not used and even after acknowledging the errors are their fault they still refuse to refund the money. With in the past 5 billing cycles my statement has been wrong every time. At this point I am waiting out my contact to end and would not suggest anyone do business with this company. Please save yourself the grief and rent somewhere else. Due to being ignored and overlooked by corporate, at this point all I can do is hopefully prevent others from enduring the frustration and theft in which I have experienced.

Bethany Miller 5 years ago

I had a terriable expierence with Regus. The first 2 weeks there was a technical issue which negatively impacted my business as my call volume significantly decreased during that time... essentially the call went to a fast busy signal. Although I reached out to management several times with concerns that I was not receiving calls, the issue was not resolved in a very timely manor. Once the issue was fixed, clients began making comment that they were not greeted before being forwarded to my direct line or that they thought they had the "wrong number" because they couldn't understand the greeting from the receptionist. On several occasions I called my number to observe for myself that the line was not being answered and when it was answered the greeting was muffled and inaudible. I feel as though I am a reasonable person and could understand there may have been need for an adjustment period, consequently, I was patient throughout the process, trying to give the girls friendly reminders to please talk into the receiver when answering the phone and trying to figure out why the receptionist wasn't answering the phone for extended periods of time during the day. Nevertheless, the situation did not improve. I contacted the supervisor, who was aware of the situation, to express my concerns about the unsatisfactory answering service, technical issues and overall inability to provide the amenity I thought I was paying. I explained that because the issues were not resolved I would no longer be retaining thier services. I had a personal business line forwarded to Regus and consequently withdrew that line. I utilized Regus for less than a month and during that time the line was not working appropriately for two weeks and the service was embarrassing; overall, the negative impact on my business was inexcusable. Due to the circumstances, I requested to be released from my contract, which was approved and I was told I would not accure further charges from that point on. However, I was charged for the following month. When I inquired about the charge I was told it would be refunded. Not only was it not refunded, I continued to receive invoices for several months. This all happened in September and here it is Febuary. No communication, no refund and a whole lot of clean up on my end. As a buisness owner, I'd advise anyone looking for an answering service to seek elsewhere. There are a lot of great alternative options around Charlotte, it's just not worth it.