Regus, NC, Durham - RTP Meridian

George Miller a month ago

Three weeks since I wrote the review below. I still don't have phone service, and it's affecting my business. My biggest personal problem is I have a low tolerance for mediocrity & incompetence which is what I'm getting. I greatly regret moving my business here. The people working at this Regus location are wonderful. Regus' corporate tools/applications that I have interacted with are not out of puberty yet, which is surprising after the years they have been in business. After forcing my company to move from Spaces (a Regus entity) in Chapel Hill (with a month's notice), we chose the Regus Meridian location. Love it and the offices and staff. Got a great office. Then I started getting billing notices about being late. I was surprised because I had set up my account on auto-pay with a default payment preference to come out of my bank via ACH with a back up corporate credit card. I logged in and there was an $8.90 bill which I paid immediately. A week later, I get a notice that I was late on my bill and that my services would be diminished if I did not pay. I logged on again, and the $8.90 bill I had already paid was still outstanding... NOTE: the top of the page had changed from Spaces to Regus. Then I spoke with the local team members earlier this week, and they showed me a small pull down menu next to my name (we missed this totally in the training that they never provided) and it showed two different accounts, one for Spaces and one for Regus. The local staff said he would look into this and get back to me (that was on Monday this week). While I was on an off-site meeting today (Wednesday), I get an email saying they have now restricted my access to the Regus facilities and were turning our account over to a collection agency and attorney... Customer satisfaction: VERY LOW Frustration in dealing with a situation Regus created: Through the roof. I regret deciding to move my office from Spaces to Regus and should have selected one of the other independent options that I researched when they announced they were forcing all clients to vacate the Spaces building in Chapel Hill. This is not the first time we have had issues with their invoicing and payment system with credit cards and default payment systems. Like I said - they are spending decades in puberty. Beware.