Regus, NJ, Princeton - Forrestal Village

Jessica A 11 months ago

From the very beginning, I've had a terrible experience. Trying to do any online inquiry about signing up for a virtual office was met with a form email saying it was a pleasure speaking and they'd be closing my case, before ever speaking with me. A second attempt was met with emails from 5-10 different people, none of which actually applied to my request. I should have listened to the other bad reviews about Regus in general, but went ahead and signed up online. Though I got a welcome email, no one ever responded to my questions, or confirmed receiving my documents and that all was good with my account. A sales manager finally emailed me on a whim and answered some questions, telling me the site manager was out and would get back to me that Monday. Never heard back there. Now I'm seeing charges on my last 2 invoices for mail forwarding that 1. I never signed up for and 2. Never occurred. The only positive part so far has been that the front desk person was nice when I went to pick up my mail that, again, was not forwarded..that is, once I actually found the place, which does not seem to exist on GPS. Thank God I had the foresight to only sign up for a brief amount of time. If this isn't remedied I'll be canceling and going elsewhere, and going through the hassle of changing my address once again. I don't know how this company is in business.