Regus, ON, London – London City Centre

Alpha Team Fire a year ago

It's unfortunate that we have to give a "star" in order to provide a review. I recieved a surprising email about my account being sent to collections for non payment even though the account has had automated payments taken from my account for the past few years. I then received an email apologizing for the inconvenience explaining due to them having changes to their system that my payment details had been removed. I requested to close my account due to this lack of professionalism and also discovered their extremely high prices in comparison to other companies, mind you this is after 3 years of already being with the company. I was then told I would need to pay the remainder of my account to be in good standing in order to close. I then contacted their office in Toronto since there was such difficulty with the suitation and now according to the last conversation with a representative they requested to pay $800 to close an account for a mailbox service which has already been requested to be terminated. I'm normally not one to take 1 star reviews seriously and consider then one off situations but then noticed that this was a repetitive situation after reading their reviews. Save yourself the hassle, DO NOT, I REPEAT DO NOT do any business with Regus for virtual offices instead sign up with alternatives such as Innovation Works. Their mailbox services for a year is approximately the cost of 1 month at Regus. And now this is their response - "Hi, we appreciate your feedback. We’d like to learn more about your experience to help us make improvements in the future" There is no future, I don't even want a present. I simply wanted to close my account without being gouged into making a payment for a folder to keep my non existing mail considering we have already forwarded our mail for months now. This is robbery

Amit Bhundhoo, CPA a year ago

They will charge you blind, left right and centre! Literally. Used the office once. Paid for the month. Told them to cancel. They didn't. They told me someone will contact me. No one did. Now they are charging me a late payment charge. On top of that, if you go to the office, they say to call customer service; but there is no actual person to talk to.

E Kh a year ago

Totally illegal charging company. They steal your money right in front of your eyes! Advertising 60$ a month virtual office! Then you have activation fee! Then you dont get 60 you get 78$. Then if you think is finish here no no no! You will get invoice with lot of extra charges! You never asked for any of them! Canada scam system!