Emma Warburton a month ago

I’ve been loving my membership at Virgin Active! Joined a few months back and the staff are lovely, great facilities too- always very clean. Started adult swimming lessons 1-1 and have made lots of progress with my instructor Allon who’s great, highly recommend.

Cheryl Millar a month ago

Firstly the staff at The Strand branch are so friendly, helpful, polite and just happy! Have to say the same for the Streatham branch too :) Club is very well maintained. Never any machines out of order, all works perfectly. The classes are excellent. Particularly Reformer and Mat Pilates. Not intimidating at all with a nice warm friendly atmosphere. Can't fault anything :)

Alessio Lagioia 2 months ago

Dear Virgin Active Team, I am a regular member of Virgin Active. Today, in the afternoon of 16/09, I visited your Strand club and was extremely disappointed with the service I received at the reception. Upon arrival, I kindly asked the reception staff if they could hold onto a small bag for me during my workout, as it didn’t fit in my locker. Unfortunately, I was told that this wasn’t possible, without any offer of an alternative solution. Later, after using the sauna, I requested an extra towel for my shower and explained that my towel had fallen to the floor, making it unusable. Despite explaining that I am a loyal member, the receptionist rudely insisted that the policy only allows for a maximum of two towels. I found this response unprofessional and dismissive. After my repeated request, and despite her rude tone, she reluctantly handed me the towel without further comment. I had initially planned to bring two friends with me as guests, hoping to make a referral, but after today’s experience, I’m reconsidering that decision. Additionally, while I do have the names of those involved, I prefer not to disclose them at this time, as I believe in giving people the chance to improve. However, I sincerely hope that measures will be taken to improve the overall customer service at this location. I remain available for further details if necessary, and should anyone wish to contact me. Best regards.