Dar Steckelberg a year ago

We were renting an office here for almost 3 years, and while we loved the location the staff was clearly lacking in professionalism and responsibility. Having reception staff who can not follow simple procedures to notify you of waiting clients is absurd, and we even had clients we know of turned away by the staff while we were present and sitting in our office. Any complaint about the reception staff was met with indifference. We adhered to the terms of our contract, paying rent on time even through the last 12 months of our lease, when we hardly set foot in the office due to the pandemic. But when our lease expired and we moved out, this company sat on our over-$2,000 security deposit for two months, only refunding it when we demanded it and threatened legal action. I would NOT recommend this office space. Find a place that works with you, communicates with you, and values you. This ain't it.

Ann Miller a year ago

I rented an office at Premier Workspaces in Bellevue for several years for my insurance business. I loved the actual office space (gorgeous backdrop with greenery), and the Bellevue location was excellent. My issue was with the staff's disorganization, ineptness and indifference. When we first toured the facility we loved the manager of the location (Mauricio), but he was promoted before we moved into the office. When we arrived the first day to set up the office they didn't have the desk we had ordered nor did they realize we needed one. They didn't have my business name listed on the directory in the lobby, they didn't have recycle bins, keys, or parking permits, etc. ready. I think they forgot I was moving in that day or simply didn't care or bother to consult my rental agreement or prep ahead of time. When I was up and running and ready for business the gals at the front desk would turn away clients because they weren't sure who I was or what office I was in. That was a major problem because I was listed as a walk in enrollment center for a major insurance company. Eventually, they figured out who I was, and when a client would arrive the front desk staff would knock on my office door because they couldn't remember to jot down my cell phone or email even though I repeatedly gave them business cards with my phone number and email. It didn't matter how many times I asked them to email or call me to alert me that a client had arrived, they just kept knocking on the door. Whenever I gave constructive feedback they were defensive and seemed annoyed (especially Jillian) so I stopped giving feedback and rarely interacted with them. My office was right outside the front desk and I heard them repeatedly complaining about tenants in the building. I just tried to lay low, but to the tune of over $1200/month the fact that It felt like a hostile work environment started to wear on me. So did the rigid immaturity I felt from the staff. A couple of years ago Joel (the new manager) offered me a lower rate to renew my office space via email based on duration and we emailed and said we'd like to take him up on it. He confirmed via email, but apparently we weren't on the list that he set up with the deal and the offer was off the table when we circled back with him a month or so later. Once the pandemic hit we honored our lease and we paid each and every month until our contract was over even though I was only in the office half a dozen times in the span of a year. Joel was zero help with helping us to get out of our lease early or offering to help us with any cost savings even though the office continued to sit empty. It was unbelievable that there was zero love under the circumstances for small business owners throughout a global pandemic. 20% off of a few months (especially during the shutdown) would have been phenomenal, but it was crickets from Premier workspaces. Lastly, once we moved out we left everything in order, called them to verify they got everything including our keys, etc., gave a forwarding address because we moved to another state before our lease was up and they told us we'd get the deposit of @ $2,000 within 60 days. That didn't happen. They just sat on it until we said "where's our deposit". They only scrambled when we said we'd get an attorney involved. I don't recommend Premier Workspaces. Find a facility that delivers on their sales pitch.

Jill Walser a year ago

Premier has been an ideal solution for me as a small business owner. They offer meeting rooms by the hour, as well as single-person offices and they hire wonderful professionals like Jillian and Stacy who really go out of their way to ensure the comfort and confidentiality of their patrons and guests. I feel very lucky that they're so near my home.