Owen Webb a week ago

All in all: Chaos We arrived in the car park at 22:30, it was chaos. There was not a single parking space anywhere - cars were blocking in other cars within spaces, parked on verges and yellow line areas. We attempted to check-in and none of the self check-in terminals worked (no rooms available). We stood in a queue to check-in for 15 minutes whilst staff would leave the desks unattended constantly. We checked-in and went up to our room and we were surprised to see the air conditioning did not work (an error code appeared). This was the hottest day (21/06/2025) of the year so far. The room was unbearable, the corridors were cooler. It must've been at least 28 degrees celcius at a guess. We went down to reception (as the staff did not answer our calls from the room) and again queued for 15 minutes. When we questioned the air conditioning a staff member merely apologised and said another room could not be provided. We came across other hotel guests who not only did not have air conditioning but also were given room keys to rooms of which other people were currently occupying! I was due to compete in a fitness event the morning after and after only being able to get 3 hours of sleep, we resorted to wetting bath towels and sleeping on the bathroom floor as the room was so hot! To top this off we could not even open the bedroom windows. I couldn't participate in my event because of all of these events. It began poorly and only became progressively worse. Would NOT recommend.

Jennifer H a week ago

We have stayed at this hotel or the connected Radisson Red (previously Park Inn) many times the night before a flight. It is our go-to location as the facilities are nice enough, and it doesn't cost the earth. Also, The Three Magpies pub across the road is perfect for an evening meal and the petrol station opposite is good for soft drinks and snacks for the room. My one complaint is the new check-in kiosks. This is my second time since these awful things have been in place and it was an even worse experience than the first time. I thought I had learned to check in online to avoid the total faff that the kisoks make you go through to check in there - never seen such a laborious process on a check-in kiosk at any hotel we have ever stayed at. Probably online check-in is a good plan, normally, but not when the hotel is at capacity and you'll just get an error that says no rooms are available. That's fun. The gentleman working the kiosks had the patience of a saint (which is the only reason I haven't given service 1*), but I have to wonder - what sense in this world is there for allowing guest after guest to approach the kiosks knowing they will just receive a rather alarming error? No heads-up that hey you're going to get an error and I can help you, or go to the main check-in queue. Just let guest after guest approach the terminals knowing what was going to happen. In the time I waited at the kiosks, my husband noted he could have queued in the main check-in line multiple times over. Turn the kiosk off if people aren't going to be able to check-in using them. Don't let them keep walking up and trying only to find they are now stuck and are thinking they don't have a room and then having to wait again for someone to help them. It's just a ridiculous way to handle the situation. Other than the awful check-in kiosks which I now know to avoid completely, the room was fine, even if we were in the building with one lift serving our floor and that went out of service after we arrived and we had to take the stairs (thankfully, not until we had checked in and taken our cases to the room and the issue resolved itself before we needed the lift again).

Hannah Hadley in the last week

Very nice hotel, let down by the restaurant but the bar food was lovely! Excellent service, just check your receipts after 6 as a service charge is added. £16 for a taxi to Heathrow so ideal location.