Regus, Bifrost Hotel

K Schuller 2 months ago

When we arrived front door was smashed and held together with duct tape. Check in staff was not pleasant and appeared VERY unhappy. Location is imbedded in a university dorm area. Hotel itself resembles a dorm. Upon entering our room there were 2 strong disgusting odors one of which smell like a wet dirty dog and the other was emanating from the bathroom which smelled as if someone had a bowel movement on the floor. It was nauseating. We immediately left and went to the unpleasant person attending check in that this is unacceptable and frankly disgusting. He told us well the building is old so the pipes back up then immediately called his manager. Manager and another individual arrived. When we described the odors the manager looks at the other individual who shrugs her shoulders and says nothing. Managers response was "ok, then?". We told them that this is not acceptable and left. Then through the 3rd party agency that we used the hotel cancelled our booking stating we never showed and we are subject to a no show fee. I WOULD NOT recommend this hotel to anyone unless they want to breathe in disgusting odors and deal with rude staff. I wish I read the Google reviews instead of the 3rd party website because the reviews about odors, quality of services etc on Google are much more accurate.