Book Regus, CAMBRIDGE, East Road at Wellington House, East Road, Cambridge, Cambridgeshire, United Kingdom today!

Regus, CAMBRIDGE, East Road

Wellington House, East Road, Cambridge, Cambridgeshire, United Kingdom

Wellington House, East Road, Cambridge, Cambridgeshire, United Kingdom, Cambridge (GB), Cambridgeshire, CB1 1BH

1 out of 5

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S O 5 months ago

1 out of 5

09June, I have contacted complaints managar in Cambridge but nothing change. YOU CANNOT REALLY EXPECT service which worth the payment. I really do not recommend to contract regus Peterborough or whole UK branch. They let theft happened on March 2023 but no one takes any responsibilities till now. I had a dedicated desk which I can leave my stuff under my responsibility, that's what the staff A said. The room has key and only contracted some people can enter. I all know them and they also leave their stuff. The actual room was leaked the other day, so the staff A offered me another room as alternative room. She(the staff A) never told me they use this room for other purpose and let MANY UNSPECIFIED UNCONTRACTED people stay in this room.(Actually as patitents waiting room of GP doctor) Then this disaster theft happened and my laptop, 2nd phone and other accessories were stolen. The day after, because I did not know they let such poeple in, I just talked and asked to the staff A&B about this. I was thinking it is my fault fisrt but the neighbor of this room witnessed me they let such people in. She staff A just tried to hide what she have done. This is really not professional either sincere. The staff B said "I even left my stuff my room, but never happen such thing!." before the other staff B was explained what the staff A have done. But after the other staff B seems to be talked about what the actual staff has done, she changed her attitude as "no compensation as T&C!!" "You cannot say it happend during then!" What they insist was I have to proove this happend during then. They even told me they have checked with GP and the GP witnessed no other peoeple get into this room, but actually the GP kept coming out and in according to the neighbors, how the GP can proove this??? I, of course, know T&C but it should be after what they clearly do proper work for my contract and payment. Also they cannot insist wrong evidence or excuse!!! Many other people in this floor also leave their properties too, but what can believe? I have send official complaint letter to REGUS UK office in London, but they haven't answered yet. YOU CANNOT REALLY EXPECT service which worth the payment.

Toninho Cerezo a month ago

1 out of 5

I have applied for the position of Comunity Associate and after we found an agreement for a quick telephone interview on the same day I supposed to receive a call instead I have received an email from the Recruitment Team to inform me that the recruitment for the vacancy has been put on hold. 🤡🤡🤡

Alistair H 4 years ago

1 out of 5

Edit: update, one year later. We've only had one functioning lift since my initial post. They claim the broken one will be replaced next week. The car park is still an issue with a bike lock vandalised this week (picture of the cut chain). Bathrooms occasionally don't have toilet seats or soap. Phil left, sadly, but his replacement is also very nice. Original post: Famously poor building management. In our building the ancient lifts are broken more often than not. Repairs take months. The "secure" car park gate was replaced by a barrier that can be walked around. Lighting that was installed to protect staff at night broke within weeks and was never repaired. Leaky windows never replaced. The list goes on and while it may all seem petty it shows a company that would rather save money than reputation. There's been some nice staff though, Phill in particular, who do their best with what they've got.

Scuz Brophy 4 years ago

1 out of 5

This company just doesn't care. 1 out of 2 lifts has been broken for over 2 years. They refused to get a proper gate to protect bikes and late night staff from people coming into the car park at night to take heroin. Now they've covered the the sheltered front of the building with massive plant pots so that homeless people can't sleep there. One bathroom has only had a cold water tap for 6 years.

Bloodhound Books 2 years ago

1 out of 5

I will divide this review into two sections, the centre itself and Regus as an organisation. The centre: You get what you pay for to a great extent. It is one of the cheaper options in central Cambridge, though beware of the headline fees as there are a lot of hidden charges associated. The centre is run down and in poor decorative state. The offices are cramped. The lifts work only sporadically and there are other maintenance issues that arise and seem to take a long time to address. There are some pros to the centre, the location is excellent. The staff on site are generally friendly and professional. The internet is fast and reliable. Regus/ Head office: It's here where the greatest issues lie. The company is one of the worst I have dealt with across any sector and in any walk of life. They are entirely inflexible and hide behind some broken ticket system meaning that you can never talk to anyone in head office to get issues resolved. They gave no consideration to the Covid-19 situation and to the impact on their customers. At the time of writing it is 3 months since we requested the return of our retainer following leaving the office and they have still not returned the money. For reasons known only to themselves they then blame this situation on us the customer and invent new excuses for not returning the money on a daily basis. If I was being generous I'd put it down to gross incompetence, though others might interpret it as a potentially terminal liquidity issue with the company. In any event, I would advise proceeding with great caution before taking out any Regus products or services. *** EDIT *** Whilst Regus kindly took the trouble to respond to this review below, they then of course completely ignored the email which they had requested I send. It does make me wonder if the only reason they respond to negative reviews is to put on a public face of caring about their customers. P.S. Still no deposit returned!