Crypto Minx a year ago

Management and customer service at this location are unacceptable especially with the new front desk staff and property management. Whomever, they've hired for basic cleaning services needs to be fired as you can often smell the bathrooms from the hall. The internet which is critical to my work is often going down. Secondly they advertise as a 24 hour space but if you run your business at night like many entrepreneurs do they will harass you about it. Not a comfortable environment at all to run a business as you can't get help in a timely manner for office issues. After being here for several years I decided to take my business to a more professional cowork space, as Regus's quality of service keeps going down. The disrespectful representatives and hidden fees on my account make doing business here a bad investment.

Lauren Davis 2 years ago

I rented this office for 2 months. They ended up fraudulently charging my credit card three times. They had hidden retainer fees and didnt include tax when quoting the price of the office. The office says that masks are required in the office but multiple times I had complete strangers walk into my office with half a mask on demanding to know how to find someone’s office. I would definitely not recommend using this company for a short term office rental. We have had to cancel our credit card to ensure we don’t receive any more fraudulent charges from this company. Update: 1 month after my contract ended I have not received my deposit even though it’s been the maximum amount of time they have to refund my deposit. And they just sent a bill today and tried to charge another fraudulent charge. Update: After manager posted below - it took 5 days to get a reply with more information on my account and another 30 minutes on the phone today with customer service to find out that the deposit will be $200 short of what they owe me. As of this date, I still do not have the deposit. I seriously would not recommend renting space from this company.

Client Relations 6 years ago

With the exception of what in my opinion was sub-par front desk management and customer service, during my short stay at this location it wasn't half bad at all. the facility is gorgeous and has a very professional appearance. Megan (The Manager) was extremely helpful in resolving many if not most of my request whenever she was able to. I personally think this location has the potential to be an excellent choice for your business needs if you are in the Norcross area. As a Professional Administrative/ Customer Service Trainer I am stickler for amazing customer service and a warm welcomed greeting every time and unfortunately that was not what I received however i would still recommend this location.