Margaret Larkin 6 years ago

I use the business lounge, and the staff is friendly and view quite breathtaking. The lounge isn't big and the kitchen is across the hall past the elevators (they recently added work space there), but overall it's a good experience. So I want to emphasize that my gripe isn't with Regus or with the people who work there, but with the building. Basically, I try to avoid this location because of the difficulty of getting into the building. Security isn't only stringent, but it's some of the least friendly I've encountered in Chicago at the numerous office buildings I've been to. Maybe because it's an iconic, historical building, but they seem to have a haughty attitude, and I have to keep telling them what the business lounge is to convince them that I am allowed to go up there. So I'm tempted to give fewer stars for the roadblocks I encounter when I try to get in, but I'm really here to review Regus, not the Hancock's security (though I'm glad to have that opportunity as well).