Regus, Kuala Lumpur, Bukit Bintang City Centre

wong meng hao 3 months ago

My recent interaction with Regus Malaysia was a tale of two extremes: an exceptional frontend reception experience contrasted with an utterly frustrating and disappointing encounter with the back office, specifically the finance team. While the reception staff was commendable, the lackluster performance of the finance team marred my overall impression. The positive aspect of my experience was the friendly and professional demeanor of the reception staff. They greeted me with a warm welcome and assisted me promptly whenever I had inquiries or needed assistance. Their attentive approach contributed significantly to a positive first impression of Regus' services. However, the finance team's performance was a stark departure from this favorable introduction. Dealing with them was an exercise in frustration. Their email responses were painfully slow, taking days to acknowledge and address simple inquiries. This lack of responsiveness not only impeded effective communication but also caused significant problems for me. The most egregious issue arose with late payment charges. Despite my efforts to clarify billing matters in a timely manner, the finance team's sluggishness resulted in charges for late payments. Their inability to promptly address discrepancies and concerns directly impacted my experience. This contrast between the superb frontend experience and the abysmal back office performance is emblematic of a significant internal disconnect within Regus' operations. It's deeply disappointing to see such a disparity between teams that should be working in tandem to provide a consistent and smooth experience for clients. In conclusion, my experience with Regus Malaysia was a mixed bag. While the frontend reception staff displayed professionalism and customer-centric attitudes, the finance team's sluggishness, unresponsiveness, and its careless approach to billing matters seriously hindered my overall satisfaction. Regus needs to urgently address these internal issues to ensure that their services align with the standards they promote. Until then, I would advise potential clients to exercise caution when considering Regus as their office space provider.

Siti Nordyana 3 weeks ago

Have a very good interior design for coworking space

Pua Jing man 7 months ago

Horrible place. Except for water machine, a mini fridge which is forever full, don’t expect any facilities here. 1.There’s a dish washer that serves no purpose for you are still expected to wash your own cups, and a coffee machine where you have to pay RM5 per cup. They even charge you for tea. 2. The things that are included are dish washing soap and sugar/things you put into your coffee. 3. There’s no microwave, nothing for you to store or reheat your food. 4. Not nursing friendly as you either do it in the toilet or you walk to Lalaport to pump. 5. The air conditioner is either not functioning or it’s set at the lowest temperature. Requested for someone to come fix it, but apparently the remedy is to stick a sheet of paper on the air conditioner to prevent cold air from flowing out, which that flimsy sheet of paper was torn within hours. 6. Internet is 50mps for the ENTIRE COWORKING SPACE which makes it extremely slow. Extremely slow in granting access for offices to install their own internet too.