Jonathan Miller 2 years ago

I arranged payments through bank debit the day I signed up. Three weeks later, collection agents were threatening consequences for non-payment. This came after four or five calls from representatives asking, "if I had any questions." It wasn't until after I told them everything was fine that they were able to see my case and explain I didn't seem to be paying. I laughed that off, because I had Regus' confirmation of the debit arrangement. Then I received an invoice charging late fees for the month before I signed an agreement. I was advised to e-mail the help desk. I received an email promising a response in four days. It didn't come. Call #6 was to a collection agent who was the first to explain Regus takes 30 days to process a debit set-up. Call #7 was to a collections agent who confirmed no one had looked at my case in the two weeks since I was promised a response in four days. Call #8 was to help-desk representative who was the first to explain that you cannot make your initial payment through the debit set-up. Regus has wasted my time, energy and patience. You shouldn't need a lawyer to understand how to pay your bill. Can anyone recommend a good virtual-office space company? UPDATE: Four days after I made payment, I received a call back from Call #8 representative to say my account was still overdue. I reminded her I paid via eBill by following her instructions. She said she would have to talk to the collections department, since those payments take 3-5 days to post. No exaggeration to say Regus' customer service is the worst I have ever seen.

Jordan McLaughlin 3 years ago

Signed up for a membership because I needed a private office for a few days. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. That’s no big deal, makes sense. So last week I logged in to cancel my membership. Went through the cancellation process but the system wouldn’t cancel my membership until the end of November. Repeated attempts to contact Customer Service have been blown off or ignored completely. And of course, they just charged me $244 for November. I’ve now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Don’t lie to customers. Start checking the messages customers send you. And if you read the message, try to actually comprehend what the issue is rather than blowing it off.

Christine Herbert Carter 8 years ago

We have 2 offices at Regus in Easton. Michael and Dan have taken excellent care of everything we need. The space is clean, the staff friendly, and it provides the professional atmosphere that we want. We are completely satisfied with our experience and won't hesitate to utilize other Regus space!