Sean Smith 2 months ago

I filled out an enquiry form to get some more information on rentals & pricing. The company I work for is a startup & we won't have office space until late October. About 30 minutes after filling out the form a gentleman called by the name of Michael. Michaels energy was in the minus range & really didn't seem to want to help. He gave me 2 options to pick from, hung up without saying goodbye or thanks for calling & in general, just an unhelpful person. I told him my dilemma with office space & the number of delegates I need space for. I gave him all the info needed to be able to provide the answers & help I needed. The call was terminated by Michael as I was saying goodbye. It left me feeling a little frustrated by this as common manners are a very basic skill when in customer service or just providing a service on any level for that matter. When I called back I was informed that I will be transferred to the sales manager. The call was forwarded to the sales manager & that's when Michael answered the phone a second time before terminating the call. Now, I will not be using that company for my 7 week rental. Great Job Michael!