Sofia Beltran 7 months ago

Strong advise against having office space with Regus. They have raised my rent every year regardless of signing the longest lease. Regus even raised rent after the first year I was there which was 2020 (COVID) and we were not able to use office or have reception staff when it reopened for months!! Regardless because of the nice reception staff and nice location I decided to stay and resigned my lease only to have them raise it again at re-sign AND just now another 9.7% raise. They have what's called an "annual Indexation" of 9.7% they apply!!!! Do not lease from Regus so many other options I am finding now. Also one amenity was coffee when I signed then they removed the free coffee and put a coffee machine you have to purchase from. I have also put multiple complaints about the disgusting dirty carpet in common areas and nothing has been done. They have not been replaced or cleaned to my knowledge in the 3 years I have been there. I will follow up with pictures to prove it. the only positive is location and reception staff who do make effort to be responsive to needs of tenants.

Tyler Barbier 4 months ago

I strongly advise you do not book with Regus. Their customer service is not friendly and doesn’t care about personal or professional changes that occur. All I had to do was make a change in location and they billed me an entire day charge and screen snipped a policy page to me. It was extremely condescending. Don’t go here.

Candra Brown 8 months ago

Nice building but very incompetent staff. I had a virtual office account set up here last year and for some reason could never get the front desk on par. I was provided a phone number for my business but staff always answered with “thank you for calling Regus” instead of my business. Not sure how a virtual office works but I thought by paying $220 per month it would include them answering the business line (that they provided) with my company’s name.. My services were never set up properly since having the account so I stopped paying because they refuse to cancel the account. Fast forward to 2023, I called to inquire about the account and see if I could resolve the $2500 balance by converting all the unused time/service into something more useful like an office. I saw a promo for like $325 per month for an office so I figured they’d get the $2500 and it would benefit my company to pay for services actually used. I contacted the help desk and they informed me that it could be converted into an office but it would be up to the manager of the account location. I was also told there would be no penalty. So I called the front desk of this location and asked to speak to a manager but somehow ended up on hold for 46 minutes. I called back to let them know I had been on hold for so long and how unprofessional that was. Rep tried to tell me she only had me on hold for 5 minutes when I have a full screenshot of how long I was on hold.. I took a screenshot because I knew they would say something contradictory to what had occurred. I simply wanted to convert an unused account into something useful. I will now file a complaint with BBB and have attorney challenge the balance due to no services being rendered. As a Houston professional, I advise any one not to utilize this company. -UPDATE 3/8 Apparently the owner responded to my post here telling me to send my concerns in via some link in the account and they would try to work it out etc.. (I took a screen shot of that in case they were lying about that too) this was done about a week ago and still no response to clear up this issue.. management at this company is terrible