Ed Lin a year ago

Terrible experience and the management is extremely shady. I will start by conceding that I called hours after I signed the lease to break lease due to a vacancy in the office I planned on joining long term. The manager, Jarrod Mikulecky, reassured me to "not worry about it since Regus doesn't really have my information (they didn't take a credit card at the time)," and that he would take care of it. I never received the welcome packet or a key. With that assurance, I thanked him. I never occupied the office. I sent a couple emails later to follow up with no response, so I moved on with my life. A few months later, on August 10, 2020, I received a bill charging me for late fees, as well as rent. I contacted Jarrod. He informed me he will contact "Stacy" and she will reach out to me. That was a lie. I continue to receive bills from Regus. I continued reaching out to Jarrod, with no success. On June 22, I received a call from collections. At this point, I'm livid. I've been trying to reach Jarrod at Regus to resolve the matter, and they ended up sending it to collections! I was willing to pay a month's rent ($520) just to resolve it even though they never provided me a key. They rejected that offer. They were only willing to settle for $874.50. While I could have dragged this on, I did not have the energy to do so and paid the settlement. Just a flag for people considering using their services. Edit: 11/7/2022, the owner stated "[p]lease raise a case through he Help section of your online account." First, I received no response from Regus or Jarrod from Regus after multiple attempts to resolve the matter. Second, instead of responding, Regus pursued collections action against me. The owner is free to contact me to resolve the matter. I will keep viewers posted on the ultimate resolution in 30 days, if any.

Patrick McDonald 6 years ago

Comfortable and professional! Clean with enjoyable seating when waiting.