Heating not working, dodgy windows, extra keycards are £25 regardless of the size of your company. Reading previous reviews, it looks like not much as changed in the last 2 years.
Tsvetalina Tsankova
5 out of 5
Great facilities and customer service.
Monty Lal
1 out of 5
Decent office space, but 'optional extras' such as swipe cards for the office are £25 a go.
For the record, we were sold a 5 person office, but only offered 2 cards.
Ian Wallace
3 out of 5
Pros: booking system easy to use and prices reasonable. Internet adequate. Staff pleasant and helpful. Good central location and clean.
Cons:
1. This is a criticism of Regus as a company (not this branch). The website permitted me to book a co-working space on a Saturday - and charged me - when that is impossible as you cannot gain access. There was no warning either. Now, after 6 weeks of trying to get a refund (which should be a simple process) they are giving me the runaround. Still no refund. Appalling.
2. The users of the lounge area are seemingly oblivious to their loud voices. And many talk loudly on their mobiles throughout a large part of the day. One bloke was even pacing around the co-working space talking loudly on his mobile phone for about 10-15 mins. So invest in some good noise canceling headphones as you’ll need them. Also, people would have meetings in the kitchen area and talk loudly without closing the door. Very inconsiderate. More should be done to encourage consideration for others in the co-working space. Perhaps a designated space behind closed doors for extended telephone conversations?
Home Counties Services
1 out of 5
I would avoid like the plague.
I was also hit with unexpected extra costs during my tenancy at Regus Windsor; amounts that were never explained to me at the outset. These costs came to over double the figures that were initially quoted, putting additional strain on the business that I was running back then.
Although I was frustrated, I never brought it up with the centre because the staff had been so helpful throughout my tenancy.
I do, however, feel obligated to bring it to the attention of other would-be renters to take extreme caution when considering renting a serviced office at the Regus Windsor branch.
I also think that given the circumstances, the staff at this centre should step up and address their customers' dissatisfaction directly with Customer Services on their behalves, rather than expecting angry customers to do so, as clearly it is their sales staff who are at fault and need to be retrained to avoid this kind of thing happening