Sanderson London

Tony Hume a month ago

Had an absolutely delightful Mad Hatter’s Afternoon Tea experience today that we just adored. Appreciated the warm welcome, friendly chats, patient and friendly explanation of all the delights on the three layers and cotton candy topper. Thank you for one of the most memorable parts of this week long adventure in London.

lihua sun a month ago

Avoid the Sanderson! I was extremely upset with my experience at the Sanderson Hotel in London. My daughter and I arrived to celebrate my birthday, and despite notifying the hotel in advance, there was no acknowledgment. Instead, we were placed in a street-facing room with constant construction noise—a detail nowhere mentioned online. When we raised our concerns, the response was dismissive, with staff simply noting that the room faced the road, offering no apology or solution. Frustrated, we asked to cancel the second night due to the unbearable noise, but the hotel refused. My husband then called and spoke with Silvija, who assured him she would check for a resolution. Shortly after, we received an email falsely claiming that an upgrade had been offered at an extra charge—something that never happened. Even if it had, expecting guests to pay extra to avoid unacceptable, known conditions is outrageous. This treatment is simply not up to the standards of a 5-star hotel. While the location, breakfast, and some restaurant staff were good, the overall lack of care and transparency left us deeply disappointed.

Connie 3 weeks ago

Had a lovely afternoon tea, mad hatters style. Great location, close to the tube, central and the tea was lovely. A wonderful experience.