Eli Mayer Cytrynbaum 2 years ago

Be aware (read on). I entered my contract with spaces full of optimism because the offices were beautiful and the community seemed vibrant. Little did I know I was entering a financial pit. The first of my problems started when I signed up for pre authorized debit payments from my corporate accounts. That took about 2 weeks and two in person visits to the office administrators for a process that is marketed as a more convenient payment solution. A couple weeks after I was told it was complete, I got an email saying my first bill was overdue. So, immediately, I wrote a cheque for the outstanding amount. The next day, I realized the amount was deducted twice, via pre authorized debit and from the cheque I wrote. So now I've been overcharged by almost 3k. So, immediately, I raised concern with the administrators and head office. When I went on for a month with no response from head office and no resolve from the administrators I decided to cancel my contract. i specifically said I wanted to cancel where my contract would terminate immediately after the period that has already been paid. A few weeks later I check my corporate bank account and I see that they deducted another $1700 via pre authorized debit!! I asked my sales guy and the administrators what the heck this charge was and everyone said they didn't know. So, obviously, I sent about 10 emails to head office and called them about 5 times over the course of a week and a half after the $1700 was deducted. Now I sit here, still with no response, writing this review about a company that owes me over 4000 f-in dollars!!! The takeaway: If this was some petty amount, I would not be this upset. But i literally had to pay a company electrician out of pocket due to the money flying out of the corporate bank account inexplicably. We're talking over four thousand dollars here. My advice, if you want to make this space rental work for you, do NOT sign up for pre authorized debit. Be very vigilant of what's coming out of your account. Try to use a credit card, because at least then you can dispute charges if you wind up in my situation. If you enjoy getting the run around from customer service regarding serious issues, you will absolutely love this office space rental! I occupied office 721 and my customer service numbers were 02747276, 07321086, 00540201 for when I inevitably get a reply to this review saying "please reach out to customer service and we will get back to you :))" Absolutely ridiculous experience. Worst decision I could have ever made for my business.