Swetha Shankar 4 years ago

Zero stars, really. The space is sunny but everything else about the business is shady. I went to see the Massy (M) and Bourg la Reine (BLR) spaces. First, they were sketchy about showing me both spaces even though they are very different. Then I got contradicting information from the 2, with M saying I could work at both locations with the same membership but BLR saying I couldn't. I asked for pricing information twice but was not sent it (it was lost in the internet ether, apparently). Then I was verbally given a price for the business lounge use, only to be told half an hour later the the price was for a yearly subscription, not monthly. It's not like they have thousands of pricing options that they can't remember this basic piece of information. I was not informed a priori of the hefty 20% tax. Despite all this I signed up, but after signing up, I was invoiced for 2 months of charges, one due on July 1 and one for the month of July. At this point, about an hour after signing up, I applied to cancel my membership which led to more problems, of course. Their month-to-month policy requires a full month's notice. On top of that, my membership, which I applied for on July 2, was conveniently 'registered' only on July 9 despite everything happening online, which includes cancellation, which I couldn't do until the account was registered. And they used that as an excuse to charge me for 2 months because, you know, one month's notice is required to cancel and they don't do parts of months. This, in spite of the information desk at M telling me that if I gave notice soon enough after signing up, I could cancel my membership at the end of July. I don't know how much sooner than one hour they expected.