Regus, SUNDERLAND, Doxford International Business Park

Steven Martin 7 years ago

Like a few others within the building I cannot wait to move my business out of here. Whilst the reception staff are very friendly the issues are beyond their control. The centre suffers from poor Internet connection which often drops. If the service fails on Friday night there is no contact available to even look at this until Monday morning. This has happened during the last few months. The speed can be poor and Regus technical support can only be contacted via reception raising a ticket to a call centre in Manila. These days it is very difficult to run a business without Internet connectivity. The phone lines have also been known to fail within the centre. Do not believe that there are good parking facilities here. The visitors car park will be full before 9am and Regus charge £40 per month for a parking space outside of this area. There is currently a waiting list for this and you may be asked to wait in turn to park. Not good when people have work to do! A large percentage of the building is without heating and if you work on a weekend the boiler is switched off on Friday night. The temperature within the office is not legal for staff to work on a cold winters day. If you experience problems, Regus will simply fob you off until your lease expires, but be warned you need to give 3 months notice to terminate even if you have taken out a 12 month contract. Without this notice they will automatically renew for another 12 months. These are the main points that cause the most issues. If your thinking of taking an office here, check out Trust Pilot and type in 'Regus'.