The Chelsea Harbour Hotel & Spa

Named Gintare 5 months ago

I visited the spa for my birthday. I wish my special occasion was celebrated in a small way. Even a welcome from receptionist mentioning ' Happy Birthday'. I emailed about this but teams did not communicate I guess. Nobody tried to sell spa products and no jacuzzi there, no light in the sauna, cleanliness need improving. Nice pool and friendly staff. Deep tissue massage was great and the relaxation room was lovely. But would I come back? No, sorry.

Lorna Smith 2 months ago

The most outstanding thing about this hotel is the staff! I received a very warm welcome on my arrival last night, evening receptionist was so welcoming, helpful, friendly and professional, housekeeping were lovely when I asked for decaff coffee and the staff at breakfast also gave a warm welcome. The hotel is spotlessly clean and the suite was large and had everything you could need. Loved the coffee machine. Breakfast had a great selection, was delicious with lovely views over the harbour. After reading reviews I had been a bit nervous before arrival, I needn't have been, I hope to return in the future 🙏

Mark Cossons a month ago

We had a poor experience with the service in the bar & restaurant, food and drinks both incorrectly bought out and a long service time despite only being the ones in there. The second night the fire alarm was then set off at 4am, with no real communication or organisation by the hotel staff. If this was a real fire I’d be very concerned about processes that were undertaken. After being told everything was fine, we went back to our floor only to still have all alarms going off, Finally after getting back to the room an hour later. In the morning when we checked out, there was no explanation and it had to be prompted. Only to be told 3 separate stories. 1. Under investigation and they will be in touch (a week later and still no contact) 2. It was an accident. 3. A shower set it off. No compensation / no apologies just check out and go. For a 5 star hotel I wouldn’t say overall service & experience lived up to it. The rooms are great, but everything else is overpriced.