Book The Chelsea Harbour Hotel & Spa at Chelsea Harbour Dr, London SW10 0XG today!

The Chelsea Harbour Hotel & Spa

Chelsea Harbour Dr, London SW10 0XG

3.2 out of 5

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Charlie Derham 4 months ago

4 out of 5

Really great hotel I do recommend it however just make sure the toilets definitely clean before you use them as Ours were a little dirty, also there was no tea in the bedrooms for the kettle only coffee. However the good is that the rooms are really spacious the sofas are really comfortable as well as the beds. One of a weird thing we had was in the bathroom the hot and cold taps were opposite so the hot would be cold water and the cold would be hot water which I thought was quite weird. I can't say I use the facilities but they did look really good and you know I would recommend the place it wasn't that bad it was good.

Named Gintare 5 months ago

4 out of 5

I visited the spa for my birthday. I wish my special occasion was celebrated in a small way. Even a welcome from receptionist mentioning ' Happy Birthday'. I emailed about this but teams did not communicate I guess. Nobody tried to sell spa products and no jacuzzi there, no light in the sauna, cleanliness need improving. Nice pool and friendly staff. Deep tissue massage was great and the relaxation room was lovely. But would I come back? No, sorry.

Lorna Smith 2 months ago

4 out of 5

The most outstanding thing about this hotel is the staff! I received a very warm welcome on my arrival last night, evening receptionist was so welcoming, helpful, friendly and professional, housekeeping were lovely when I asked for decaff coffee and the staff at breakfast also gave a warm welcome. The hotel is spotlessly clean and the suite was large and had everything you could need. Loved the coffee machine. Breakfast had a great selection, was delicious with lovely views over the harbour. After reading reviews I had been a bit nervous before arrival, I needn't have been, I hope to return in the future 🙏

Mark Cossons a month ago

2 out of 5

We had a poor experience with the service in the bar & restaurant, food and drinks both incorrectly bought out and a long service time despite only being the ones in there. The second night the fire alarm was then set off at 4am, with no real communication or organisation by the hotel staff. If this was a real fire I’d be very concerned about processes that were undertaken. After being told everything was fine, we went back to our floor only to still have all alarms going off, Finally after getting back to the room an hour later. In the morning when we checked out, there was no explanation and it had to be prompted. Only to be told 3 separate stories. 1. Under investigation and they will be in touch (a week later and still no contact) 2. It was an accident. 3. A shower set it off. No compensation / no apologies just check out and go. For a 5 star hotel I wouldn’t say overall service & experience lived up to it. The rooms are great, but everything else is overpriced.

Tim Shamoon 3 months ago

2 out of 5

Good location and impressive building and nice lobby, Breakfast was good and staff at breakfast time. We booked rooms with balcony but the view was awful. The suites were reasonably clean, large but very dated and in need of TLC I wouldn’t stay there again and not sure why 5 star.