The Waldorf Hilton, London

Sing, move & play in English with Yvonne 4 months ago

Had afternoon tea with my 3 quiet teenage daughters on August 23. The atmosphere with the harpist was very nice and the staff was friendly and not busy. The service in general was disappointing. No milk was offered with the tea and we had to ask for the cutlery that was missing on the table as the service staff didn't even notice it when they served the food. No extra tea was offered during the time we were there so we asked for it and they didn't remove all the empty tea pots when the new tea was brought ( imagine what a table for 4 looks like with 8 tea pots on it). No saucers under the tea pots. The tea was not poured for us. They did offer more sandwiches but not more of the cakes and scones. I think that in a 5 star hotel ice/tap water should be served without having to ask for it. Nobody asked us if we had enjoyed it at the end. The restaurant was very quiet and there was enough staff available to have offered better standard.

Brittney Owens 6 months ago

My husband always stays at Hilton but this one was exceptional! We went there for our honeymoon and it was the most romantic room we have ever stayed at! They are in a great location, walking distance from major attractions. All of the staff were friendly and helpful, going above and beyond. Definitely recommend!

Clayton Mark Turner 3 weeks ago

We stayed completely on our Hilton points for 7 nights and couldn’t recommend this hotel enough. The food and beverage options are wonderful and not skimped on, the housekeeping is on point, the concierge and doormen are kind and helpful, and the location is super convenient. And we enjoyed a complimentary upgrade for the entirety of our stay which doesn’t hurt. Mostly, during a holiday stay when staff most definitely would prefer to not be working, they couldn’t have been more polite and enjoyable.