Regus, TX, Houston - American General - Allen Parkway

Jana Garza a year ago

I am sad to share this review but feel it is important for professionals to know what they get themselves into after signing a promising lease. We have recently submitted our lease-termination notice and since then we have received nothing but poor customer service. While this is a business and understand that there are fees to incur for certain services, I find it highly offensive to be charged $8.00 to open the door if the key has been forgotten, to be charged for a few sheets of paper, to not be able to schedule a community room at 4 pm because it affects the receptionist's exit time, not be able to schedule a community or boardroom meeting in advance, etc. when before none of these were an issue. I feel that we are at the mercy of the receptionists, who constantly dissuade from asking for any type of assistance. Their response is always associated with a "there is an additional fee." Read your lease agreement clearly.

Amit Gupta 3 years ago

Not clean