Regus, WA, Bellevue - Bellefield Office Park

Dar Steckelberg a year ago

The level of incompetence at this office is staggering. All we wanted was a Bellevue mailing address with weekly mail-forwarding service--no actual office space. How hard could that be? Our contract began in April, 2021, and we received only the occasional envelope with our forwarded mail--it was definitely not weekly. Then in October after making some inquiries to the manager Jeanetta about the infrequency of our mailings, she discovers they have been failing to bill us the additional $20/month for weekly forwarding on top of the base service fee. We then get billed this fee RETROACTIVELY for the past several months when we were absolutely not getting such service. Not that the service improved any after that either. We were just paying more for the same lackadaisical you'll-get-your-mail-when-we-feel-like-sending-it service. January 2022 rolls around and we're expecting to get a slew of 1099 forms from the insurance companies that issue our commissions. Nothing shows up. We only received ONE 1099 form forwarded to us out of an expected dozen--that was on April 6, and the 1099 form had a postmark from January. Fortunately we were able to get e-forms of the 1099s from the companies directly. Then towards the end of March--our final month of our contract with Regus, thank God--we get a nastygram from a debt collector claiming we owe Regus $117.45 in back payments. What the...?! They have our card on file and have been making the regular monthly charges to it all this time--where did this come from? We see no attempted charges or NSF fees in our bank statements for the period in question--how is this on us? Near as we can tell they neglected to charge our card for a brief period, then decided to send us to collections. Incompetence rears its ugly head yet again. Regus then proceeds to pull the $117.45 among 3 charges to our card on file, leaving us still holding the bag with the debt collector to show that the balance has been paid. I'm in the middle of that process now as I write this... We are so done with this company. And all this was just for a mail-forwarding service. I can't imagine the debacle we would have witnessed if we'd had actual office space or other needs from them.