Regus, AZ, Phoenix - The Peak

Jorge e 2 years ago

The company, Regus, has no problem gouging people for money. We rented a space for our son to study during the COVID year since his east coast university had gone virtual. Our son was moved twice in the facility as he was notified in person and had no communication via the Regus portal. This was done because it was convenient to Regus. Our month to month agreement was paid each month in full without any issues. The facility was clean and was perfect for the purpose of giving him a space to study away from home. A signed letter was submitted on 01 August to the desk of the facility. There are 31 days in the month of August, meeting the 30 day notice. Our son again spoke with the lady at the front desk on 02 August, a Monday morning, advising her that he was terminating the lease at the end of August. The units are 92% occupied and they don't seem to have a problem renting them. Our son was later that week told that he had to go to the Regus portal to inform them and a typed / signed letter was not good enough. Regus and (John) at the account help desk said Regus will charge rent till the end of September and there is no flexibility to work with the renter who has been an ideal tenant for over a year and paid on time and in full all year. John also advised me that if the unit was rented by the end of August, our son would still be financially moved into another unit till the end of September even though we have no need for a facility in September, just because they can. The only re-course that we have was to place a google review shining a light on this practice of using the terms of the lease when it is convenient to Regus and their account to manipulate the situation in their favor. Not one time during the year was the portal brought up as to maintenance schedules, closure of the facility or changes. It is rather rich that Regus uses the portal as the official way to screw you financially when it was never utilized by the facility during the year, only when it was inconvenient to them. BEWARE IN DEALING WITH REGuS AND THEIR DESIRE TO USE TECHNICALITIES TO TAKE ADVANTAGE OF THEIR CLIENTS.

Fred Fink 4 years ago

Very clean and very helpful people at front desk. Meeting rooms are nice too. Only problem is reception for cell phone. Sometimes I have to go outside to get a signal. Other than that I would give it 5 stars. They do everything in their power to make it a great office. Lunch trucks on Thursdays and Fridays too.

Process Design Capital Management, LLC a year ago

The staff at the Peak has consistently over-delivered in their service and professionalism.