Spaces, BC, Victoria - Spaces Uptown Vic

Nicole Hart a year ago

The two stars are for the great staff who are actually on site and the gorgeous space with lovely amenities. I was a member here for over 3 years, before and during covid. We started as part-time drop in and used the common areas and meeting rooms multiple days a week for that time. For 2021, we had our own small full-time office. The physical space itself is quite nice however the way they do everything else is exceedingly frustrating. There were contract, invoicing and billing issues the whole 3 years and the people who are actually working there, while friendly and helpful, are unable to solve them because they are somehow separate from the corporate system. The customer service from the corporate office is TERRIBLE. They won't solve anything by phone or email. You can't solve anything by paying in-person while you are there and the credit card in your online file also won't work to pay for meeting rooms. After 3 years, when I received notice that my rent would be increasing by 40% for the following year, I cancelled three months in advance. All of my billing information was in their portal and I applied for deposit refund at time of cancellation Oct 2021. I actually received my deposit back this week Sept 2022. This is after multiple emails back and forth with the corporate office over the past year to provide the banking information multiple times. The latest email notified me in July 2022 that the deposit would go in within 5-7 business days. It took a full two months before the payment was actually received. And this is 11 months after I originally applied for the deposit refund. Overall the space is nice but it is not worth the ridiculous hassles with billing and administration. I do not recommend this space to other business owners.

Harrison Giles a year ago

Over all I am very happy with spaces and their staff. Most of the time things are without issue, but on the occasion I have grievances with the heating system in our office, the staff has always been quick to help me in a courteous and professional manner. The center is kept clean and it has always felt like a welcoming environment.

Shelby Burgart 2 years ago

Where do I even being, DO NOT RENT FROM HERE!!!! I was sold on a beautiful picture of this 24/7 access office. Within my first week I was locked out of my office where my work laptop and other items were inaccessible for 5 hours. They have no after hours or on call employees, so keep your fingers crossed that the front desk staff will answer their calls on weekends of evenings if you need assistance because they are your only hope. It took a MONTH for me to speak to someone who could potentially give me a refund, but instead I was told that because I had mail arrive the day after my locked out incident that shows Spaces holding up their end of the contact. Instead I was directed to message the help desk which could only direct me on how to terminate my contract, not talk about the problem and a potential refund. Super unprofessional when it comes to a problem like the one I had, no sympathy. I have been charged $900 for 1 week of usage because I can't trust that I wont be locked out again. EYEROLL Safe yourself the trouble and go rent a space somewhere else because you will be disappointed.