Regus, BRENTWOOD, Great Warley

Bobby Dhami 9 months ago

I been renting a office in Regus Brentwood since 2014 and honestly the customer service has gone down to an appalling rate which I am so disappointed about and would not recommend anyone to use the services at Regus in Brentwood, Essex, this is a refection of since Kayleigh is no longer the Manager of Regus Brentwood. The reception area of the building is nice and warm, however the communal areas of other parts of the building is absolutely freezing to a point that my staff have to put there coats on just to go to the kitchen / toilet, this has been reported by myself and by other tenants here to the Regus Brentwood manager, only to be told that maintenance has been informed, however there is no progress on this and i am sure if the reception area had the same heating problem this would have been resolved by now. Stay well away from Regus in Brentwood Essex, as they just want your money for services that are at a all time unacceptable rate. Hi Thank you for your response, however I don't feel that the issues I have raised will be resolved by raising a case, as this has already been done by other tenants that I know of and nothing has been resolved, if you wish to resolved this issue then I suggest that you make contact with myself as you have my details as one of your tenants for 8 years. I have taken photos of the thermometer in my office this morning which you can see and the temperature in my office this morning when I walked in was 11 degrees and the minimum office working temperature in the UK is 16 degrees for office staff as per health and safety guidance and law, so this needs to be resolved as a matter of urgency, I will await for your urgent response

Bradley Tuttle 5 months ago

Honestly been nothing but a nightmare since the beginning having regus as our virtual office, and weekly mail forwarding. No way to talk to anyone about our account easily. I have setup a direct debit with them 2 or 3 times now and doesn't come out or ever work so we end up with late payment charges every month and that preety much doubles our fees with them that we signed up for. I have had post returned to where they came from and not accepted, I paid the account up again the other day with all the fees so we were clear again. Yet again logged in today after only paying it up last week and see there is another £200 on the account showing overdue which is double what we signed up to pay. It appears regus are not willing to help at all when trying to contact them and only interested in taking the money and making more out of late payment charges. Wouldn't even give them 1 star rating, definitely will be moving away from these and wouldn't recommend to anyone.

Haroon Chaudhry a year ago

I had visited this while using the services office. The offices are clean and spacious, and what made the experience so much more was the level of support we got from Kayleigh and Clare on reception as well as with other matters of setup and tech. Definitely of the better serviced offices that you would find in the area.