Spaces, CA, Los Angeles - Spaces City National Plaza

Ron Holsey 2 months ago

STAY AWAY. The location is great and the views are excellent. However, this company uses unsavory business practices. I had a dedicated desk there before the pandemic, then a co-working membership since 2021. Now, after giving Regus years of business, I no longer go there to work. However, they refuse to let me out of my contract, insisting they will charge me monthly for another year because I did not request cancellation 90 days in advance, based on fine print in the original contract from 2 years ago. There is absolutely no reason they cannot instantly cancel a co-working membership that I no longer use, whether it is 90 days, 60 days (which I did) or one day notice. There isn't even an office that I need to move out of! It's just lounge privileges. A good business model is providing a quality product to customers at a reasonable price. A bad business model is using shady practices in order to extract money from people. I can now say that Regus Spaces is the latter. I will never do business with them again and caution others in my industry as well. My advice would be to never use Regus, and if you, do be sure that you have legal counsel. I have filed a complaint with the Consumer Protection Bureau at the FTC and will continue to pursue this.