Simon Hughes 2 months ago

Great location, but a classic example of a hotel charging London prices without spending enough on the building to justify the price. We had a triple room which consisted of 2 queen size beds, perfect for my wife and I with our daughter. However, the room was very cold and the heating couldn't be changed via the unit on the wall. The carpet had several joins which look like they've had an argument as they have clearly moved apart over time. The whole room felt tired and in need of redecoration. Breakfast was ok, but again it all felt like it was being done on the cheap while charging London prices.

ian boyce 4 months ago

Perfect for attending seminars at Unite H.Q. Large well appointed rooms, with 2x double beds, tv, clean bathroom/toilet, 24hr bar, large rest area with comfy chairs, tasty breakfast, helpful and polite staff. Would definitely use again.

Michelle Barnes 3 months ago

Beware when booking the triple room! I booked the triple room through Expedia, which was advertised as 2 queen beds. After check-in we walked in to find our room was a king suite. When we went downstairs to speak with the front desk, we were told that Expedia had told them 3 people and they always booked 3 people in the king's suite. When we explained that we would not have booked if we'd known we would not be receiving a 2 queen bed room, we were offered complimentary breakfast for the 3 days we were staying. Initially, we thought this was an issue with Expedia, however, when we checked the hotel's website it described a triple room as having 2 queen beds. We went back down to the front desk again, and then their story changed to oh that room type is under maintenance and we don't have any available for you to transfer rooms. Very shady that the story changed all of a sudden. The hotel is close to the Russell Square and Holborn tube stations making it easy to travel to and from the airport on the Piccadilly line and travel around central London. The room itself was fine with the exception of the sofa bed. The mattress had springs that dug into your back. When the staff initially arrived to set up the bed, the duvet they brought was completely flat. We then went back to the front desk again. The staff then brought a second duvet that was slightly better than the first. Even with both duvets on, the sofa bed was uncomfortable. The breakfast was nothing special. It included toast, cereals, cold cut meats, cheeses, hard boiled eggs, fruit, and pastries. One day they did offer hot food like scrambled eggs, sausages, and hash browns though it wasn't clear why those were only offered on that one day. The breakfast staff were wonderful though.