Spaces, LONDON, Spaces City Road

M P 11 months ago

I should have read the reviews before signing up with REGUS and SPACES. Huge mistake. Hidden fees everywhere. Tax not included, cannot work on weekends, can cancel 30 days in advance ONLY if the month has not started otherwise you pay both months. Customer service is inexistent. They answer weeks after. And when you complain they say 'Oh you should have ready the Terms & Conditions page 8129'. Very very sad way of conducting business.

Joseph Cant 2 years ago

Previous review was critical, but had to edit as could not post a new review more critical review. Despite paying £500 a month for a private office contract but not the 24 hour access option, I am not allowed a pass to the building. Not even a temporary pass on a daily or weekly basis. Have been advised passes are only for those who have a private office contract. Passes are required to open the majority of doors in the building and therefore, every time I use the toilet, I have to ask reception to open the office door for me again. Likewise if leaving the office for a coffee or lunch have to ask reception to let me back in. Definitely not worth the money, I will be searching for a new work space as soon as possible. The general team (security and cleaners etc) at this Spaces are friendly and helpful - but the wider company is hard to navigate, unhelpful and not good value for money.

Devin Fidler 3 years ago

This is apparently the kind of company that is so poorly run that it can double-bill your account for months --collecting thousands of pounds it is not entitled to, despite numerous notifications--and then fail to issue a refund for several more months. The company has agreed multiple times in writing that this is entirely their error- however, they seem to be unable to work their own refund process. A wise potential office tenant can weigh for themselves what it could mean for their business to work with this kind of landlord. I am currently in month 5 of dealing with this issue. I will update this review if and when the situation is ever resolved. Importantly, the experience with the office space itself is good, so this review applies more to the company as a whole than to this particular facility.